RETURN & REFUND POLICIES
Replika4u online Return & Refund Policy
- Please contact us and start the returns process by purchasing a shipping label directly from us!
- Return Address:
10855 Venice Blvd
Los Angeles, CA 90034, USA
With limited exceptions, we do not provide prepaid return labels; customers are responsible for covering shipping costs to return.
- Please be sure to send us your item(s) back within 15 business days in full accordance with our Return Policy:
- Items must be undamaged in original packaging and have original tags attached. Please contact our customer service team and ask for the form upon your return/s.
All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
- All returns are refunded via store credit in the form of a Replika4u E-Gift Card.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- The refund will be credited to the original form of payment within 10 business days from the day we receive the return/s.
- Damaged items must be reported within 5 days of delivery. We are not liable for any packages that exceed the time limits.
- Returned-to-Sender & Refused Packages
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- Potential fraudulent or criminal activity.
- Exceeding the time limits as noted above.
We reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.